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Best Practices: Communicating Effectively: Write, Speak, and by Garry Kranz

By Garry Kranz

during this age of electronic conversation, getting the ideal message throughout truly is important to good fortune. speaking successfully , a entire and crucial source for any supervisor at the run, exhibits you the way.

discover ways to:

  • Build relationships via powerful communication
  • Get extra performed through e-mail
  • Draft pitch excellent letters, memos, and reports
  • Conduct efficient convention calls
  • Deliver hard-hitting presentations

The Collins most sensible Practices publications supply new and pro managers the basic details they should in achieving extra, either for my part and professionally. Designed to supply tried-and-true suggestion from the world's such a lot influential enterprise minds, they function useful options and how you can assist you get forward.

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Extra info for Best Practices: Communicating Effectively: Write, Speak, and Present with Authority

Sample text

The recipient. Although the recipient field is at the very top of most e-mail formats—and thus, users typically type the recipient’s e-mail address first—it should actually be the last thing you complete before sending your message. Get in the habit of typing recipients’ e-mail addresses after you have thoroughly proofread your message, since it reduces the chances of your hitting “Send” prematurely—a common error that is stomach-churning if you haven’t really completed editing your message for tone, grammar, and spelling.

This includes spelling out words and limiting your use of abbreviations. Although you should aim for precision in all your communications, language is often clipped, capitalization is sometimes neglected, and abbreviations may pop up in informal e-mails. For example, many e-mail users dispense with capitalization in e-mails to recipients they know well, since writing in lowercase is much faster and easier—especially when using a handheld device such as a Treo or a BlackBerry. Internet shorthand—using acronyms or abbreviations for common phrases, such as “TNT” for “till next time,” “TTYL” for “talk to you later,” or “SYS” for “see you soon”—is increasingly finding its way into e-mail business communication.

Gilbert Amelio, former CEO of National Semiconductor and Apple Computer ቤ A s pervasive as electronic writing has become, more traditional forms of communication are still alive and well. No business manager can advance far without knowing how to write formal letters, reports, and other longer pieces of official correspondence. C O M M U N I C AT I N G E F F E C T I V E LY Internal memos still get circulated within the walls of companies. Letters that give thanks, praise, or critique should flow easily from your pen (or keyboard), since you will be called on often to produce them.

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